General
These Terms & Conditions govern the use of YasFix services and website (www.yasfix.com). By booking a service, you agree to abide by the terms outlined below. YasFix reserves the right to amend these terms at any time.
2. Booking & Service Requests
- Service requests can be made via our website, phone, or WhatsApp.
- All bookings require accurate information regarding the service location and type of work required.
- Service requests are subject to availability and scheduling constraints.
- Emergency services are provided 24/7, but response times may vary depending on workload and availability.
3. Service Confirmation & Payment
- Bookings are confirmed via email or phone call.
- Payments can be made via online transfer, cash, or card (subject to availability of payment options).
- Service charges will be communicated before job commencement. Additional charges may apply if additional work is required on-site.
- Full payment must be made upon service completion unless agreed otherwise.
4. Cancellations & Rescheduling
- Customers may cancel or reschedule their appointment at least 12 hours in advance without any penalties.
- Cancellations made within 12 hours of the scheduled service time may incur a cancellation fee.
- YasFix reserves the right to reschedule services due to unforeseen circumstances, including technician availability and emergencies.
5. Warranty & Service Guarantee
- YasFix provides a 7-day workmanship warranty on most services.
- Warranty is void if third-party intervention or misuse is detected after service completion.
- Any additional issues unrelated to the original service will be treated as a new job and charged accordingly.
6. Liability & Damages
- YasFix technicians exercise the highest level of care when delivering services. However, we are not liable for:
- Pre-existing damage to equipment, structures, or appliances.
- Any loss of business, profits, or data due to service downtime.
- Delays caused by force majeure, including natural disasters, government actions, or unexpected system failures.
7. Customer Responsibilities
- Customers must ensure access to the service location at the scheduled time.
- Pets, valuables, and breakable items should be secured before service commencement.
- If specialized parts or additional equipment are needed, the customer may be required to procure them or cover additional procurement charges.
8. Privacy & Data Protection
- Customer information provided during booking is used solely for service execution and customer support.
- YasFix does not share customer data with third parties unless required by law.
- For more details, refer to our Privacy Policy.
9. Promotions & Discounts
- YasFix may offer limited-time promotions and discounts.
- Discounts cannot be combined with other ongoing promotions unless explicitly mentioned.
- Promotional offers may be subject to additional terms and conditions.
10. Governing Law
- These terms are governed by the laws of the United Arab Emirates.
- Any disputes arising from service use will be subject to UAE legal jurisdiction.